Dotcom deliveries before slot time

[MynameisnotDave]

Hi all,

Is anyone able to direct me to the correct policy if available for delivery parameters for CDD on early deliveries. Or on early deliveries without calling ahead.
It has been said in the past that you do not have to call the customer prior to 15 mins before.
Is that correct.

Is there a written policy?
Have tried looking in a drivers handbook and on mytesco but have not found any wording as yet.

Thanks in advance for any replies.

[gomezz]

I think the 15 minutes is an informal rule of thumb. After all by the time you have texted/called the customer and then made the delivery it could well be as close to the top of the hour as makes most difference. Of course, it always help to explain to the customer if they appear flustered or not ready that you are a bit early.

I have suggested in the past that the customer should be offered an option for them to be happy to accept early delivery or not which would then appear on the delivery advice notes. Some are always very happy to, a few, a very few are adamantly against (eg if they work from home and tied up in a meeting or appointment).

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